Service Standards
As a resident or customer of West Maas en Waal , you West Maas en Waal entitled to good, fast, and accurate service
from the municipality. We consider this important, and we work hard to ensure it. To show that we truly mean it
, we have established what are known as service standards. These are rules we must follow,
so that you know what to expect from us and also what you can do yourself to ensure you receive prompt and effective assistance
. If you believe we are not meeting our service standards or if you have a suggestion on how to improve
our communication, please let us know.
When you come to the front desk…
- and you made an appointment in advance? In that case, the wait time will be no more than 5 minutes
- and if you'd like more privacy, we can schedule a consultation in a private room
If you call us…
- Call our main number, 14 0487, and we'll answer within 25 seconds
- and we'll schedule a callback; if we can't assist you right away, we'll call you back within two business days
If you send us a letter or an email…
- We will send you a confirmation of receipt within 2 business days
- We will respond to your application or request for a product or service (such as a permit, exemption, subsidy, or benefit) as soon as possible and no later than the deadline specified by law
- We will respond to the substance of your other letters and emails within 6 weeks
- and if it is not possible to process the request within this timeframe, an interim response will be sent within the timeframe, explaining why the response will take longer and when the requested information will be available
If you would like to report…
unsafe conditions in your neighborhood, such as streetlights that aren't working, overflowing sewers, loose sidewalk tiles, or a fallen tree
- You can do this through the reporting center
- You can do this through the municipal app "BuitenBeter,BuitenBeter available for download in the App Store or on Google Play
- You can do this by calling 14 0487
- For urgent reports outside of opening hours , please opening hours 06 5577 4455
If you have a complaint…
- because we haven't met your expectations? You can find out how to file a complaint on the "File a Complaint" page