Transportation services

How does it work?

During a home visit, a VraagWijzer counselor VraagWijzer discuss with you the difficulties you’re having getting around your neighborhood. They’ll assess whether you can resolve the issue on your own with the help of family, friends, or acquaintances. They’ll also determine whether a general assistance service could be of help to you.

Sometimes it is immediately clear that transportation is necessary. Sometimes it is not entirely clear, and it is necessary to seek independent medical advice.

If it is clear that transportation is necessary, this could include, for example:

• a mobility scooter
• a tricycle
• a regional taxi pass
• a modification to your car

A mobility scooter or, for example, a tricycle can be provided as an in-kind benefit. This means that a provider with whom the municipality has a contract supplies the equipment.

You can also choose to arrange the assistance yourself. In that case, you will receive a lump-sum payment (known as a personal budget). Different rules apply to modifications to your car. For example, a modification plan must be drawn up, quotes from multiple suppliers must be submitted, and so on. Regardless of the type of assistance, the VraagWijzer consultant will always inform you about the procedure.

Depending on the service, you may be required to pay a copayment. The CAK ( ) determines the amount of this copayment based on your income and assets, as well as any other benefits you receive. For a regional taxi pass, you are not required to pay a copayment, aside from a small one-time fee for the pass itself.

What should I do?

• Please contact VraagWijzer 0487 790 790.
• You can also email us at info@vraagwijzerwmw.nl. Please include your question in the email. If necessary, please provide additional details.
• A VraagWijzer counselor VraagWijzer an appointment with you for a visit at your home. During this visit, we will discuss your question in more detail and work with you to find a possible solution.
• You will receive a report (personal support plan). Please sign the report and add any comments you may have. Then return the report to VraagWijzer.

Does the report state that the municipality is responsible for finding a solution? Or have you indicated that you disagree with the solution outlined in the report and believe that the municipality should provide a solution to your problem?

By returning the report, you have automatically submitted an application.

You need your BSN for your Wmo application

Would you like to apply for assistance or support under the Wmo? If so, we will need your BSN. Your BSN is your Citizen Service Number. This is a personal number issued by the government.

• We ask for your Social Security number to verify your identity and to process your application properly.
• You must provide your Social Security number when you submit your application. You can do this on the application form or during a conversation with a staff member.
• We handle your information securely and with care. We will use your Social Security number solely for this application.

Do you have any questions? Please feel free to contact us. We’re happy to help.

How long does it take?

Once you have submitted your report to VraagWijzer processed as soon as possible. There are currently delays, so you will have to wait longer than usual. After we receive the report, which includes your request for a municipal solution, we will notify you as soon as possible whether you are eligible.

Additional information

The Social Support Act 2015 (Wmo 2015) aims to enable people to participate independently in society for as long as possible. For certain groups of people, this is not always easy. Think of older adults or people with physical or mental disabilities. These individuals can receive support, allowing them to continue doing as much as possible on their own.