Reporting center for errors in government registrations

In the Netherlands, many government organizations use your data. This includes data on citizens, businesses, and buildings, for example. It is therefore important that all this data is correct. If there is an error in a registration, it must be corrected quickly. The Government Registration Errors Hotline can help with this.

Anyone who wants to have an error corrected should report this to the relevant organization. Sometimes this is not possible, for example because it is unclear which organization to contact. That is why the Government Registration Errors Reporting Center (MFO) has now been set up. The MFO is part of the National Identity Data Service (RvIG).

Where can the MFO be found?

The MFO can be found at rvig.nl/mfo and at Rijksoverheid.nl. 

Reporting an error in a registration online

What does the MFO do?

The MFO assists citizens, businesses, and government organizations in correcting errors in government records. The MFO:

  • Directs you to the government agency that can correct the incorrect information.
  • Helps when the reporter cannot resolve the issue. We then get to work to help resolve the error and the problems it has caused.
  • Helps to correct inaccurate data when more than one government agency is involved or when the issues and errors transcend registration.
  • Helps if it turns out that the data is correct, but, for example, incorrect interpretation causes unintended consequences.
  • Helps to stop the consequences of using incorrect data (such as reminders and fines) where possible until a solution has been found. As long as there is no solution, we will do everything we can to ensure that the reporter does not get into further trouble. Once a solution has been found, we will help to remedy the consequences where possible.

Cooperation with whistleblowers and organizations

The MFO works together with the reporter and all relevant government organizations until the data is correct again. It manages the knowledge gained and shares it with other government organizations. The MFO also supports government organizations with advice and coordination activities. For example, when it proves impossible or insufficiently possible for an organization to correct the incorrect data.

Transcript of the video

In order to provide you with the best possible service, many government organizations use your data. It is therefore important that this data is accurate.

‘Have you discovered an error in your government records? Then it is important that this be corrected quickly. First report the error to the organization where you noticed it; that is where it should be resolved.’

‘Sometimes that is difficult, because it is not always clear who or which organization you should contact. For example, multiple organizations may be involved in the error, which complicates the solution.’

If you are unsure which organization to contact to correct the error, you can contact the Government Registration Errors Hotline.
We connect individuals and government organizations to work together to find a solution.

‘This is how we help you correct inaccurate data and resolve any issues that may have arisen as a result.’

‘We also do our best to temporarily suspend negative consequences, such as letters and fines, where possible. In this way, we do everything we can to ensure that you do not get into further trouble while a solution is still being sought.’

‘What if the organization itself cannot resolve the issue? We will work with all relevant government agencies until your data is correct again.’

So, if your data is incorrect and you don't know where to turn, or if the organization itself is unable to resolve the issue, please report it to the Government Registration Errors Hotline. You can find us at www.rvig.nl/mfo.
We will help you correct any errors.

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