Reporting Center for Errors in Government Records

In the Netherlands, many government agencies use your data. This includes data on citizens, businesses, and, for example, buildings. It is therefore important that all of this data is accurate. If there is an error in a government record, it must be corrected promptly. The Government Records Error Reporting Center ( ) can help with this.

Anyone who wants to have an error corrected should report it to the relevant government agency. Sometimes this isn’t possible, for example because it’s unclear which agency to contact. That’s why the Reporting Center for Errors in Government Registrations (MFO) has been established. The MFO is part of the National Agency for Identity Data (RvIG).

Where can I find the MFO?

The MFO can be found at rvig.nl/mfo and on Rijksoverheid.nl. 

Report an error in a record online

What does the MFO do?

The MFO helps citizens, businesses, and government agencies correct errors in government records. The MFO:

  • Directs you to the government agency that can correct the incorrect information.
  • This helps when the person reporting the issue can't figure it out on their own. In that case, we'll step in to help resolve the error and any resulting problems.
  • Helps correct inaccurate data when more than one government agency is involved or when the issue involves problems and errors that extend beyond a single registry.
  • This is helpful if it turns out that the data is accurate but, for example, leads to unintended consequences due to misinterpretation.
  • We help mitigate the consequences of using incorrect data (such as collection notices and fines) wherever possible until a resolution is reached. Until a resolution is reached, we do everything we can to ensure that the person who reported the issue does not face further problems. Once a resolution is reached, we assist wherever possible in addressing the consequences.

Collaboration with the reporting party and organizations

The MFO works with the reporting entity and all relevant government agencies until the data is accurate again. It manages the knowledge gained and shares it with other government agencies. The MFO also supports government agencies by providing advice and coordinating activities. For example, when an agency is unable or insufficiently able to correct the inaccurate data.

Transcript of the video

"To provide you with the best possible service, many government agencies use your information. It is therefore important that this information is accurate."

“If you find an error in your personal information held by the government, it’s important to have it corrected quickly. First, report the error to the organization where you noticed it; that’s where it needs to be resolved.”

“Sometimes that’s difficult, because it’s not always clear exactly which person or organization you should contact. For example, multiple organizations may be involved in the error, which makes finding a solution complicated.”

“If you’re not sure which government agency to contact to correct the error, you can reach out to the Government Records Error Reporting Center.
We connect people with government agencies so they can work together to find a solution.”

“This is how we help you correct inaccurate information and resolve any issues that have arisen as a result.”

“We’re also doing our best to temporarily suspend negative consequences, such as letters and fines, wherever possible. This way, we’re doing everything we can to ensure that you don’t run into further trouble while a solution is still being worked out.”

“And what if the organization can’t resolve the issue on its own? We’ll work with all relevant government agencies until your information is correct again.”

“So, if your information is incorrect and you don’t know where to turn, or if the organization itself can’t resolve the issue, please contact the Government Records Errors Hotline. You can find us at www.rvig.nl/mfo, , or
. We’ll help you correct the errors.”

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