Household help

How does it work?

The type of assistance the municipality provides depends on what is the best solution for you. First, a VraagWijzer counselor will discuss VraagWijzer you whether you can resolve your problem (at least in part) on your own. This could involve, for example, getting help from family, friends, and acquaintances. If that is not possible or insufficient, support can be provided to help you manage your household. This can be done in the following ways:

• Household assistance provided by a service provider contracted by the municipality. We refer to this as in-kind care. The service provider will then ensure that you receive assistance with household chores.
• You arrange this yourself by hiring the assistance. You will receive a sum of money for this (known as a personal budget), which is then managed by the SVB.

For this assistance, you pay a copayment of up to €20.60 per month. This is called the subscription fee. You will receive the bill for the copayment from the CAK.

You don't always have to pay a copay:

• Have you not yet reached the retirement age? Do you live with at least one other person? If so, you do not have to pay a personal contribution.
• There is no copayment for children under 18. This applies only to home modifications covered by the Social Support Act (Wmo).

There is a maximum out-of-pocket cost for households

Do you have a partner who receives Wlz care, and do you yourself receive support under the Wmo? If so, there is a maximum out-of-pocket cost for your household.

The CAK takes this into account when calculating the patient copayment
 

What should I do?

• Please contact VraagWijzer phone at 0487 790 790.
  You can also email info@vraagwijzerwmw.nl
• Please describe your problem.
• A VraagWijzer counselor VraagWijzer an appointment with you for a visit at your home. During this visit, we will discuss your problem in more detail and work with you to find a possible solution.
• You will receive a report (personal support plan) that you should sign, add any comments, and return to VraagWijzer.
• This means you have immediately submitted a request if the report states that the municipality is responsible for providing a solution (or if you have indicated that you disagree with the solution outlined in the report and believe that the municipality should provide a solution to your problem).

You need your BSN for your Wmo application

Would you like to apply for assistance or support under the Wmo? If so, we will need your BSN. Your BSN is your Citizen Service Number. This is a personal number issued by the government.

• We ask for your Social Security number to verify your identity and to process your application properly.
• You must provide your Social Security number when you submit your application. You can do this on the application form or during a conversation with a staff member.
• We handle your information securely and with care. We will use your Social Security number solely for this application.

Do you have any questions? Please feel free to contact us. We’re happy to help.

How long does it take?

Once you have submitted your report to VraagWijzer processed as soon as possible. There are currently delays, so you will have to wait longer than usual. After we receive the report, which includes your request for a municipal solution, we will notify you as soon as possible whether you are eligible.

Additional information

Do you have a complaint?

If you are not satisfied with the care you received, please contact your provider immediately. Your provider is required to address your complaint.

If you can't work it out together, please contact VraagWijzer.